# contact.

Email support@zeptap.com for anything about Zeptap.

Zeptap is made by Afterlume Labs. Every kind of question goes to one address, [support@zeptap.com](mailto:support@zeptap.com).

## Help with the app

Many setup problems (USB, Bluetooth pairing, AssistiveTouch, connecting an agent) are covered in [troubleshooting](https://zeptap.com/docs/reference/troubleshooting) and the [setup guide](https://zeptap.com/docs/get-started/setup). If you're still stuck, email us with your Mac and iPhone models, your macOS and iOS versions, the Zeptap version (Zeptap › About Zeptap), and what you saw. A screenshot of the app helps.

## Billing and licenses

Payments are processed by Dodo Payments, our merchant of record. To cancel Monthly, update a card or download invoices, open the customer portal from Settings › License › Manage Billing in the app. For license keys, moving a license to another Mac or iPhone, or refunds, email us with the address you bought with. See [pricing](https://zeptap.com/pricing) for what each plan covers.

## Privacy and data requests

To access, correct or delete data we hold about you, email us and we'll reply within 30 days. The [privacy policy](https://zeptap.com/privacy) explains what we collect, and the [privacy and security docs](https://zeptap.com/docs/reference/privacy) cover the technical details.

## Security reports

If you find a security issue in the Zeptap app, its local MCP server or zeptap.com, please email us before disclosing it publicly, with steps to reproduce.

## Partnerships and press

Agencies, app teams and writers: the same address works. Tell us what you're working on.